This course is planned, guided by the course instructor’s conviction, that excellent customer service together with its customer support and customer experience additives, is a crucial interactive business culture. That a given business needs all of its employees to have, if the business is to succeed in a highly competitive capitalist market. To that extent and in that respect is this course planned to examine some of the most efficient customer relations traits, so that learners would learn and subsequently apply learned traits to activities in the contemporary business industry space for productivity. More so, since the retention of every earned customer is a necessary condition of business operation, and toward extension of its existence and proliferation.

 consider good customer service an advanced strategy for entrepreneurs because new entrepreneurs tend to focus on getting their next client and typically don’t delight their current customers. But once you start giving your client outstanding customer experience, they begin to buy from you again and even tell their friends.

The Rationale

• Any customer worth getting deserves to receive the gift of courtesy by the very business with which he or she desires to do business with;
• The gift of excellent customer support to customer service improves the overall service rendered and; thus, leads to customer satisfaction and, in turn, to business growth and success.